Shipping policy

Digital Delivery Policy
Last updated: 8 October 2026
Electronic delivery
Our digital guides, journals, planners and kits are delivered electronically. No physical parcel is sent and no shipping fees apply to these digital products.
Access to your files
The delivery method and expected availability are stated on each product page.
Please use a valid email address at checkout and follow the download instructions provided with your order. Access may depend on successful payment confirmation.
Please check your spam or junk folder if you do not receive the expected delivery email.
Download support
If your file or download link is missing or does not work, contact us through the Contact page on secretandsage.com with your order number and the email address used for your purchase.
We will investigate and help you access the purchased content. Your statutory rights concerning non-delivery remain unaffected.
Format and compatibility
The file format, product language and any special software or device requirements are described on each product page.
PDF files require a compatible PDF reader. Only products expressly described as fillable or editable include those features.
Please review these details before purchasing.
Refunds
Please refer to our Return & Refund Policy for withdrawal rights, problems with files and refund requests.